Education Elevated
Serving Henderson and Transylvania Counties in Western North Carolina
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Policy TrackingDate
ApprovedFebruary 4, 2015

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  1. Social media is a form of online publication or presence that allows end users to engage in multi-directional conversations in or around the content on the website. The most common examples are Facebook, Twitter, YouTube, LinkedIn, and Flickr. The Director of Marketing and Communications is responsible for posting content on primary Blue Ridge Community College social media sites. Primary sites are:
  2. Employees who want to establish a new social media site using the College’s name and/or is administered by a College employee to support or promote a College program or area must follow the following steps:
    1. The employee will submit the completed Blue Ridge Community College Social Media Notification Form. The form will need approval from the appropriate dean/ director, vice president, and the Director of Marketing and Communications.
    2. Those administering social media sites should have at least one other college employee designated with secondary user access to the site in the event site access needs to be gained and the primary user and/or creator is not available.
  3. Responsibilities of Social Media Site Administrators:
    1. Social media sites must be monitored and updated on an ongoing basis by the responsible administrator to enable rapid response to any problems that may arise and to ensure an engaging, interesting environment for visitors. Minimally, pages should be reviewed on a daily basis.
    2. Administrators should assure that communications on social media made on behalf of Blue Ridge are consistent with institutional values, administrative policies, the Student Code of Conduct, and all applicable laws concerning privacy (i.e. FERPA), confidentiality, and copyright or trademark infringement.
    3. Administrators are expected to follow each social media site’s respective rules.
    4. All administrators should remember that communication through College-approved social media is considered a public record under G.S. 132 and is subject to public records requests. Any content maintained in a social media format related to college business, including communication posted by the College and communication received from citizens, is a public record. The Department maintaining the site is responsible for responding completely and accurately to any public records request for social media content.
    5. If something needs to be deleted from a social media site, a copy of the removed post, removal reasons listed, and removal date should be kept on file with the Department maintaining the site and a copy provided to the Director of Marketing and Communications.

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Change History